Returns Policy: 

Should you wish to return an item purchased from PoshFroX

RETURNS WILL NO LONGER BE ACCEPTED WITHOUT A RETURNS NUMBER OBTAINED FROM US AND DISPLAYED ON THE OUTSIDE OF THE PARCEL. 

The returns number procedure helps us both - please do not return an item without one as it will delay any refund and could mean your return is refused.  You should satisfy yourself that you wish to keep the gown before removing tags or disposing of any packaging including hanger, tissue, poly bag wrapping and box.

1. Please email us of your intention to return an item. Items will only be accepted for return strictly within 5 days of date of receipt (the date you signed for the parcel) and in new condition with all tags attached in the original packaging. Self adhesive bra products and other intimate products cannot be returned.  We will issue you with a returns number which must be displayed clearly on the outside of the parcel.

2. Return the item to us packing carefully  - we recommend using an insured and trackable service such as Royal Mail special delivery or other courier as we cannot be responsible for goods lost in transit to us. You are responsible for the cost of returning the item/s to us.

3. Upon return of the garment in new condition we will refund the purchase price via the initial payment method (card, cheque etc) less the initial carriage charge.  Should you wish to exchange for another size, one size exchange will be allowed free of additional carriage charge (full price items only).  For sale item exchanges, we reserve the right to charge carriage for the replacement item.  If the exchange item is subsequently returned, we reserve the right to make a charge for carriage.

4. Items returned in an un-saleable condition - eg with tags missing, cover or packet missing, make up stains, alterations, signs of wear, damage, smelling of smoke, perfume, body odour or any other odor not associated with a new garment etc or returned outside of five working days  will be returned to the sender and no refund will be issued. If we need to steam press an item due to poor packaging a charge of £10 will be deducted from the refund.  Please do not embarrass us or yourself by returning a dress which has been worn - we are not a free hire service! 

5. Returns are not accepted on items purchased in person from PoshFrox as you will have been given the opportunity to try on and inspect the garment before purchase.Please rest assured that all our items are fully inspected for damages before leaving our premises